Arrival & Aftercare
A carton arrives damaged: what to record in the first ten minutes
Do not sign it clean. Photograph before opening. Report against item codes. The five steps that decide whether a damage claim has anywhere to go.
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Specs & Approvals
Sample to production: what to sign off before a deposit
Seven fields, one version. What an approval record contains, which decisions need a physical sample, and who should sign a fitted drawing.
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Production & QC
How long does custom furniture from Foshan take? A 100-day schedule
One real schedule for an order to Sydney: 10 days to confirm, 60 to produce, 30 at sea. Each stage with its control point, owner and output document.
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